These Terms and Conditions set out the rules for placing, handling and fulfilling orders via the website operated by BEAUTYdoc Praktyka Lekarska Barbara Parda-Głomska. These Terms and Conditions apply to orders concerning products, services, consultations, appointments or other services made available to users via the website, forms, shopping cart or other functionalities of the service.
The service provider and seller is BEAUTYdoc Praktyka Lekarska Barbara Parda-Głomska, with its registered office in Piaseczno at ul. Gruszek i Jabłuszek 7, NIP: 7391279121, REGON: 510686416.
The service provider may be contacted:
These Terms and Conditions define the rules for using the functions enabling the placing of an order, providing the data necessary for handling it, making a payment, receiving an order confirmation, fulfilling the order, submitting complaints, and exercising the right of withdrawal from the contract, if such a right is granted under applicable law.
These Terms and Conditions do not replace medical information, medical recommendations or individual qualification for a healthcare service. If the order concerns a consultation, appointment, medical procedure, healthcare service or a service requiring an assessment of health status, the possibility of fulfilling the order may depend on qualification carried out by an authorised person and on the absence of medical contraindications.
For the purposes of these Terms and Conditions, the following terms shall have the following meanings:
The information presented in the service, including descriptions of products, services, consultations, appointments, packages, prices and available fulfilment methods, constitutes an invitation to conclude a contract, unless the content of a given piece of information clearly indicates otherwise.
The service provider makes every effort to ensure that the information presented in the service is up to date, reliable and consistent with the facts. In the event of an obvious technical error, system error, error in price, description or availability of a product or service, the service provider may contact the customer to clarify the situation, correct the data or determine the further handling of the order.
In the case of medical services, procedures, consultations or services related to health status, the information posted in the service is of a general nature and does not constitute individual medical advice. The final decision regarding the possibility of performing a given service may be made only after analysing the patient’s health condition, medical records, medical history, examination or other activities required in accordance with current medical knowledge.
Orders may be placed via the functions available in the service, in particular through the shopping cart, order form, contact form, online registration system or another available form of communication.
In order to place an order, it may be necessary to provide the data required for its proper handling, in particular first name, last name, e-mail address, telephone number, address details, invoice or bill details, information regarding the selected product or service, and in the case of healthcare services also the data necessary for patient identification and keeping records in accordance with applicable law.
The customer is obliged to provide true, up-to-date and complete data. The service provider shall not be liable for the inability to fulfil the order or delays in handling it if these result from the provision of incorrect, incomplete or outdated data by the customer.
In order to place an order, the customer selects a product, service, consultation, appointment or other service available in the service and then goes through the subsequent steps of the order form or shopping cart.
The order placement process may include, in particular:
Before placing an order, the customer should check the correctness of the provided data, selected products or services, prices, any discounts, additional costs and other information visible in the order summary.
After placing an order, the customer may receive confirmation of its acceptance to the provided e-mail address or in another way made available in the service. The confirmation may include, in particular, the order number, customer details, a list of the ordered products or services, the price, the selected payment method, organisational information and the service provider’s contact details.
Receiving confirmation of order acceptance means that the order has been registered in the service provider’s system. In the case of medical services, consultations, appointments or services requiring qualification, order confirmation does not mean an automatic guarantee that the given service will be performed if its fulfilment depends on the patient’s health condition, qualification result or availability of a given date.
The prices of products and services are presented in the service next to individual items or in the order summary. Unless the content of the offer states otherwise, prices are given in Polish zloty.
The customer may pay for the order using the payment methods made available in the service at the stage of placing the order. Available payment methods may include, in particular, traditional bank transfer or other forms of payment indicated in the cart, order form or transaction summary.
If the selected payment method requires prepayment, fulfilment of the order may begin after the payment has been credited or after the service provider has received information that the payment has been made correctly, unless the parties have agreed otherwise.
In the event of non-payment within the period indicated in the service, order confirmation message or individual arrangements, the service provider may contact the customer to clarify the status of the order, and if contact or payment is not successfully completed — may cancel the order.
If the service provides the option of using a discount code, the customer may enter the code in the appropriate field while placing the order. The conditions for using discount codes, promotions, special campaigns or limited-time offers may be specified in the service, the terms of a given promotion or the information presented with a given offer.
Discount codes are not exchangeable for cash, unless expressly stated otherwise. The service provider may refuse to apply a discount code if the code is inactive, expired, used contrary to the promotion rules or does not meet the conditions specified for a given offer.
Order handling includes verification of the data provided by the customer, payment confirmation, preparation of the product or service for fulfilment, organisational contact with the customer, providing the information necessary for fulfilment, and performing other activities required for the proper performance of the contract.
The service provider may contact the customer by telephone, e-mail or in another agreed manner if this is necessary to confirm data, clarify the order, arrange an appointment date, provide organisational information, clarify doubts or properly fulfil the order.
In the case of orders concerning healthcare services, consultations, procedures or services requiring prior qualification, the service provider may ask the patient to provide additional information, medical records, identification data or other information necessary to ensure safe and lawful fulfilment of the service.
Orders are fulfilled in accordance with the information provided on the website, in the order summary, in the order confirmation message or in individual arrangements between the customer and the service provider.
If the order concerns a product, fulfilment may include preparation of the product, confirmation of payment, release of the product, dispatch or another form of delivery specified on the website. The product will be dispatched within 72 hours of the payment being credited or the order being confirmed, unless a different time limit is specified for the particular product, in the order summary or in individual arrangements. Detailed information regarding the method and time of fulfilment may be provided on the product page, in the shopping cart, in the order confirmation message or through individual communication.
If the order concerns a service, consultation, appointment, course, package or healthcare service, it will be provided on the date agreed with the customer or patient. The order fulfilment period may be up to 365 days from the date the agreement is concluded or the payment is credited, unless a different time limit is specified for the particular service, product, course, package or in individual arrangements. In the case of services provided on a specific date, the customer or patient should attend at the agreed time, provide the required information and comply with the organisational instructions provided by the service provider.
The service provider may refuse to provide a healthcare service or may propose a change to the scope of the service if a medical assessment, medical documentation, medical history or the patient’s state of health indicates that providing the service would be inadvisable, impossible, unsafe or inconsistent with current medical knowledge or applicable law.
The customer may contact the service provider to change data, change the date, cancel the order or obtain information about the order status. The possibility of making a change depends on the type of order, stage of fulfilment, availability of dates, payment status and the nature of the ordered product or service.
In the case of appointments, consultations or services performed on a specified date, the customer should inform the service provider about the need to change or cancel the date with sufficient notice to enable efficient organisation of the facility’s work.
The service provider may cancel the order if the customer has provided data preventing fulfilment of the order, has not made the required payment, cannot be contacted regarding necessary arrangements, fulfilment of the service is impossible for organisational or medical reasons, or other objective circumstances have occurred making performance of the contract impossible.
A consumer who has concluded a distance contract via the service may, as a rule, withdraw from the contract within 14 days without giving any reason, unless the right of withdrawal is excluded or limited under applicable law.
In the case of a product sales contract, the withdrawal period is generally counted from the day the consumer or a third party indicated by them other than the carrier takes possession of the product. In the case of a service contract, this period is generally counted from the date of conclusion of the contract.
In order to exercise the right of withdrawal, the consumer should inform the service provider of their decision by means of an unequivocal statement, for example by sending an e-mail to kontakt@drparda.com.pl or in writing to the registered office address of the service provider.
In the event of an effective withdrawal from the contract, the service provider shall refund the consumer the payments received in accordance with applicable law, no later than within 14 days from the date of receipt of the withdrawal statement. The refund shall be made using the same payment method as that used by the consumer, unless the consumer has expressly agreed to a different refund method that does not involve any costs for them.
If the withdrawal concerns a product, the service provider may withhold the refund until the product is received back or until the consumer provides proof of having sent it back, whichever occurs first.
The right of withdrawal may not apply in cases provided for by applicable law, in particular where the subject of the contract is a service fully performed with the express consent of the consumer, who was informed before the service began that after its completion they would lose the right of withdrawal and acknowledged this.
The right of withdrawal may also be excluded with respect to products made to the customer’s specification or clearly personalised, as well as products supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery.
If the customer requests that a service begin before the expiry of the withdrawal period, they may be asked to submit an appropriate statement confirming such a request and acknowledging the rules regarding loss of the right of withdrawal or the obligation to pay for services performed until withdrawal.
The service provider shall be liable to the consumer for any lack of conformity of the product with the contract on the terms specified in applicable law.
A complaint may be submitted, in particular, by e-mail to kontakt@drparda.com.pl or in writing to the registered office address of the service provider. In the complaint, it is advisable to provide the data enabling identification of the customer and the order, a description of the product’s lack of conformity with the contract, the date when it was noticed and the expected method of complaint resolution.
If the product is not in conformity with the contract, the consumer may request its repair or replacement, and in cases provided for by law — a price reduction or withdrawal from the contract.
The service provider shall respond to the consumer’s complaint within 14 days from the date of its receipt. Failure to respond within this period shall mean that the complaint has been accepted in accordance with applicable law.
The customer may submit a complaint regarding the manner of order handling, payment, communication, fulfilment date, service performance or other circumstances related to the performance of the contract.
The complaint should contain a description of the matter, data enabling identification of the customer and the order, and the expected method of resolving the matter. Complaints may be submitted by e-mail to kontakt@drparda.com.pl or in writing to the registered office address of the service provider.
The service provider shall consider complaints with due diligence, taking into account the nature of the complaint, applicable law, order records and the information provided by the customer. The response to the complaint shall be sent to the customer’s e-mail address or in another agreed manner.
The customer is obliged to use the service in accordance with the law, these Terms and Conditions, good practices and the purpose of the made available functionalities. It is prohibited to provide unlawful content, content infringing third-party rights, disrupting the operation of the service or misleading the service provider.
The customer is responsible for the correctness of the data provided when placing the order. In the event of a change in data affecting fulfilment of the order, the customer should immediately inform the service provider.
In the case of healthcare services, the patient should provide true and complete information regarding health condition, taken medications, past diseases, allergies, contraindications and other circumstances that may be relevant to the safety and proper performance of the service.
Personal data provided in connection with placing, handling and fulfilling orders is processed by BEAUTYdoc Praktyka Lekarska Barbara Parda-Głomska as the personal data controller.
The scope and rules of personal data processing, including the controller’s details, purposes and legal bases of processing, data retention periods, rights of the data subject, rules for processing patient data and information regarding cookies, are described in the Privacy Policy available in the service.
In the case of healthcare services, the controller may process personal data, including health data, to the extent necessary for booking appointments, identity verification, providing healthcare services, maintaining medical records, settlements and fulfilling obligations resulting from applicable law.
These Terms and Conditions are available to users in the service in a manner enabling them to be read, stored and saved. The customer should familiarise themselves with these Terms and Conditions before placing an order.
The service provider may amend these Terms and Conditions in the event of changes in law, changes in the functionalities of the service, changes in the method of placing or fulfilling orders, changes in the available payment methods, changes in the scope of the offer or the need to clarify the rules for handling customers and patients.
The provisions of the Terms and Conditions in force at the time the order was placed shall apply to orders placed before an amendment of the Terms and Conditions, unless mandatory provisions of law provide otherwise or the amendment is beneficial to the customer.
In matters not regulated by these Terms and Conditions, the applicable provisions of Polish law shall apply, in particular the provisions of the Civil Code, the Consumer Rights Act, the regulations concerning personal data protection and the regulations governing the provision of healthcare services.